OneSpring has been working with the Internal Revenue Service (IRS) for over 5 years on a number of initiatives. Most of our projects with the IRS have a focus on User Experience, Design, and Requirements Definition of large scale compliance systems.
Internal Revenue Service
What We Did
User Experience, Design, and Requirements Definition
Next Generation Government
Like any large organization, the IRS always has an eye toward the future and evolving the way they do business. Making the IRS more accessible is one of their goals which entails modernizing not only their processes but how citizens engage with the agency. User Experience, as well as Citizen Experience, are instrumental in their strategy because it focuses on an outside-in approach, rather than an inside-out approach which is instrumental to modernizing government.
Lead with Design
Using design to modernize is a smart strategy because the focus is on consensus building, which helps reduce bureaucracy, a fundamental component of government. The IRS has invested heavily in improving their design capabilities through training and mentoring. OneSpring is proud of our work with the Federal government and is excited for what the future has in store.