Human-Centered Design helps improve the employee lifecycle

Robert Grashuis, CIO of OneSpring, a usability and design company based in Alpharetta, Ga., echoed Dunbar’s sentiments. Moving HCM to the cloud is often a significant business transformation initiative for many organizations, according to Grashuis. And an HCM Cloud implementation brings many of the same challenges and opportunities as on-premises systems.

“As an example, companies typically focus solely on the features and functionality that are out of the box that many HCM technology platforms provide,” he said. “Their intent is to save both time and money by implementing a solution quickly through predefined configuration options.” However, this approach often backfires on organizations. They find after implementation that worker productivity and morale suffer because the systems do not meet their needs, are unusable and are difficult to change in a way that best responds to their business process and workflow requirements, Grashuis added.

When developing an HCM strategy to move to the cloud, organizations should not miss the opportunity to drive improvements to both business process and productivity by leading with human-centered design (HCD), he said. “ An HCD approach to the transformation will put their workers’ experiences at the forefront of their strategies and design of their new programs,” he explained. “With that approach, companies can then focus on what capabilities the cloud transformation should include to best align and support an optimal human capital management solution.

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