CX Thought Leadership Series
From Recognition to Interest, Investment to Commitment, and Engagement to Embedded, all organizations have to traverse this difficult path to bring lasting Digital Transformation. CX Transformation is not a product, but an investment in an ongoing journey that requires a new perspective. Building a community around this customer-centered perspective is what the Digital Transformation Forum is about, equipping each other for true transformation through sharing stories, insights, and techniques as we make the journey.
Digital Transformation marks a radical rethinking of how companies use technology, people and processes to radically change business performance. Customer Experience is one of the most important catalysts driving this evolution.