The USDA Food and Nutrition Service (FNS) has a tremendous responsibility in managing Federal funds that are allocated to the States to use in running a number of valuable programs for Americans, such as the Supplemental Nutrition Assistance Program (SNAP). To keep up with the growing need and to constantly look for ways of improving their services, FNS needed to modernize their enterprise application to better support this effort.
Project
MEMS NextGen & SWIM
Client
USDA
What We Did
UX Strategy, User Research, Process Improvement, Business Analysis, Experience Design, User Interface Design, Prototyping, Usability Testing, 508 Accessibility Compliance, Agile Front-end Development
We Help The USDA Provide Leadership
With an understanding of the of the needs and current pain points of the legacy system, the team collaborated with FNS and their customers to create a next generation prototype of the MEMS NextGen enterprise application. Throughout the engagement, the team shared and validated new designs with the customer to ensure the next generation system would be accepted and highly utilized going forward.
From Field To Plate
Key enhancements included process improvements throughout the system for employees at the Federal and State level, a new user interface design with multiple usability improvements that elevated the user experience for all customers, and additional innovative features to enhance the usefulness of the system by automating numerous daily work tasks.