Background

Corpay is a leading global provider of business payment solutions, offering services that span accounts payable automation, commercial card programs, and expense management. Corpay helps businesses simplify their spend management processes while maintaining control and visibility across all transactions. Corpay engaged OneSpring to help with the UX strategy, research, and design of their flagship product, Corpay One.

Challenge

The Corpay One dashboard plays a central role in how customers manage their cards, bills, reporting, and financial workflows. Corpay needed to modernize the Corpay One dashboard to align with evolving user expectations and internal product scalability goals. The existing experience was functional but lacked the intuitive design, navigation clarity, and scalability needed to support its growing customer base.

The primary objectives were to:

• Redesign the dashboard UI to reflect modern visual and interaction standards

• Establish a comprehensive design system to standardize components across workflows

• Improve overall information architecture and navigation clarity

In addition, Corpay needed to introduce micro-interactions to enhance user engagement and revamp key workflows—specifically in card management, bill pay, and reporting—to streamline customer operations and improve task efficiency.

Solution

OneSpring worked in close collaboration with Corpay’s product and development teams to deliver a fully redesigned Corpay One dashboard experience. The engagement spanned UI redesign, workflow development, design system creation, and prototype testing, ensuring a seamless and scalable experience for Corpay’s end users.

User Research and Strategy

• Identified key usage patterns across core financial workflows

• Analyzed customer goals and friction points within the dashboard

• Developed a new information architecture to support intuitive navigation

These efforts ensured design decisions were grounded in user behavior, addressing critical usability gaps in the original experience.

Design and Prototyping

• Built a scalable design system with states, specs, and component patterns

• Designed micro animations to increase engagement and provide feedback

• Delivered interactive high-fidelity prototypes for primary workflows

Additional flows included detailed support for card ordering, transaction history, bill approval, and multi-level spend analytics.

Development and Collaboration

• Partnered directly with engineering for component-ready handoffs

• Delivered fully annotated UI files to support implementation fidelity

• Supported agile development cycles with iterative design feedback

This close collaboration ensured seamless design-to-development translation and rapid iteration across sprints.

Results

The redesigned Corpay One dashboard delivered a vastly improved user experience and stronger product engagement metrics. Through OneSpring’s user-centered approach, Corpay achieved measurable improvements in usability and workflow performance.

The product redesign led to:

• 46% reduction in time-on-task across primary dashboard flows

• 22% increase in task success rates during card and bill management testing

• 76% decrease in navigation errors after the information architecture overhaul

Additional results included a 20-point increase in overall product satisfaction (SUS score: 88), a 38% adoption rate for new features in the first three months, and a 42% lift in reporting engagement across the platform.

Conclusion

Through design system innovation, modern UX practices, and close collaboration, OneSpring helped Corpay elevate the utility and sophistication of its flagship financial dashboard. The result is a more intuitive, scalable, and engaging experience that empowers customers to manage their financial operations with confidence and clarity.