The American Board of Psychiatry and Neurology (ABPN) is a nonprofit organization that has certified psychiatric and neurological professionals since 1934. It offers certifications in psychiatry, neurology, and 15 subspecialties through comprehensive examinations. The Continuing Certification Program helps board-certified professionals maintain current medical knowledge and uphold high standards of patient care through ongoing professional development.

Challenge

ABPN approached OneSpring to help audit and evaluate their practitioner portal’s user experience (UX). Their goal was to identify areas of friction and have OneSpring provide strategic and tactical recommendations for improvement. 

Solution

OneSpring conducted a user experience (UX) expert review of the American Board of Psychiatry and Neurology (ABPN) web dashboard and additional supporting workflows and pages, identifying numerous usability and user experience issues. Our team used a combination of cognitive walk-throughs and heuristic evaluation techniques to perform the UX expert review. 

The result is a more intuitive experience that truly serves our board-certified specialists.”

—Director IT, ABPN

Results

The evaluation uncovered areas for enhancement in usability and overall user experience, leading to actionable recommendations to improve the platform’s overall performance. The evaluation specifically categorized 21 findings by severity (critical, moderate, minor, aesthetic) and whether they pass or fail accessibility guidelines. The review applies Jakob Nielsen’s 10 usability heuristics to pinpoint specific problems such as inconsistent design, unclear navigation, and inadequate error handling across different user certification statuses.